This comprehensive course delves into the strategic implementation and management of Aggregate Level Service Level Agreements (SLAs) in the supply chain, using the automotive supply industry as a case study, specifically examining a fictitious company, AutoPrime Components. Participants will learn how these SLAs provide a broad framework that ensures consistent service quality across various industries including telecommunications, manufacturing, and retail, with a focus on maintaining operational efficiency and customer satisfaction.

Course Objectives:
- Define Aggregate Level SLA.
- Recognize the industries that use Aggregate Level SLA.
- Identify the value leakages of not engaging in Aggregate Level SLA.
- Know the decisions Aggregate Level SLA influences.

Target Audience: Analysts, Solution Architects, Configurators/Implementors, and Planners